2016 Call Centre Agent Recruitment

jobs (1)

The MacTay Group is a leading consulting company with its sole aim to nurture and improve growth in people and establishments by offering strategic and operations consulting services.

Our focus has always been to maximize output, performance and excellence, and this can be attested to by the numerous brands we have worked with in West Africa.

Call Center Agent

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Location Lagos
  • Job Field Customer Care

Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Method of Application

Visit Mactay’s career website on Workable to apply

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